Terms & Conditions

DemiGod Strength & Conditioning is a premium fitness facility operating in India at O-87, 88 1st Floor, Outer Ring Road, New Delhi. Our website is www.demigodgym.com and our contact number is +91 9873442992. These Terms govern both your use of our website and your physical membership and participation in services on our premises.

We offer strength training, functional fitness (HYROX / CrossFit), calisthenics, MMA and combat training, cardio, and premium recovery & steam services. The specific facilities and services available to you depend on your chosen membership tier and may be updated from time to time with reasonable notice.

Our website is intended for users 18 years of age or older. Users aged 16 to 17 may access it with parental or guardian consent. By using our website you represent and warrant that:

• You are at least 16 years of age, or have parental consent if under 18.
• You will use the website only for lawful purposes and in a manner consistent with these Terms.
• All information you provide — via contact forms, lead forms or enquiries — is accurate, current and complete.
• You will not attempt to gain unauthorised access to any part of our website or systems.
• You will not use automated tools, bots or scraping software to extract content from our website.
• You will not post or transmit harmful, offensive, defamatory or illegal content through our website channels.

We reserve the right to restrict or terminate website access for users who violate these Terms or engage in conduct harmful to our business, other users or third parties.

DemiGod offers multiple membership tiers. The facilities, services, timings and benefits included in each tier are detailed in our current membership brochure, which forms part of your membership agreement. The following applies to all memberships:

• Personal and non-transferable — your membership is personal to you and cannot be shared, lent or transferred without prior written consent from DemiGod management (see section 7).
• Access — members must present a valid membership card, biometric ID or QR access code on each visit. Entry may be denied without valid identification.
• Activation — membership begins on the date of successful payment and completion of the registration and health intake forms. The commencement date cannot be deferred unless agreed in writing at point of sale.
• Guests — guests are not permitted unless your tier specifically allows it. Where guest access is permitted, the Member is personally responsible for their guest's conduct and compliance with all gym rules.
• No commercial activity — members may not conduct business on our premises, including providing personal training, coaching or any paid service to other members or guests, without express written authorisation.
• Facility changes — we may alter, add or remove equipment and facilities as part of ongoing operations. Material reductions in core facilities will be communicated with not less than 14 days' notice.
• Operating hours — hours may vary on public holidays and during special events. Updated hours are communicated via our website, WhatsApp and in-gym notices.

All fees are displayed on our website and membership materials inclusive of applicable taxes. The key payment terms are:

Standard cancellation

• Cancellation requests must be submitted in writing by email to DemiGodPerformance@gmail.com, or in person at reception with written acknowledgement.
• Memberships of 3 months or less — no refund is payable after a 7-day cooling-off period from the date of purchase, provided you have not used the facilities. If you have used them, the fee for days used is deducted at the daily rate.
• Memberships of 6 months or more — a pro-rata refund is payable for all unused complete months, less an administrative processing fee of ₹500 plus GST. No refund is payable for the month in which cancellation occurs.
• Cooling-off period — if you have not visited the gym at all within 7 days of purchase, you are entitled to a full refund on request.

Refunds in special circumstances (documentary evidence required)

Refund processing — approved refunds are processed within 15 business days to the original payment method. If that method is unavailable we will arrange an alternative with your consent.

Members holding annual (12-month) memberships may request a freeze under the following conditions:

• Eligibility — annual membership holders only. Monthly memberships are not eligible.
• Duration — minimum 30 days, maximum 60 days per freeze request.
• Limit — up to two freeze periods per membership year.
• Fee — ₹500 plus GST per freeze request, payable in advance.
• Extension — the membership end date is automatically extended by the number of days frozen.
• Documentation — a medical freeze requires a doctor's certificate. Non-medical freezes are subject to management approval and may be declined during peak periods (January, June, October).
• Notice — freeze requests must be submitted at least 7 days before the intended start date.

• Transfers to another individual are permitted subject to management approval and a transfer fee of ₹1,000 plus GST.
• The transferee must meet all membership eligibility requirements, complete a new registration and health intake form, and sign a new membership agreement.
• Transfers must be requested at least 7 days before the intended transfer date.
• The transferee inherits only the remaining duration of the original membership, and is not entitled to promotional benefits applicable to the original member.
• Transfer requests are processed within 3 business days of receiving all required documentation and fees.
• We may decline a transfer if the intended transferee does not meet eligibility requirements or has previously been terminated from membership.

All members and visitors must follow these rules at all times on our premises. Violation may result in suspension or termination of membership (see section 12).

Attire & personal hygiene

• Proper athletic attire must be worn at all times in the gym area. Sleeveless tops, shorts and full-length tracks are acceptable; removing tops on the gym floor is not permitted.
• Appropriate closed athletic footwear must be worn at all times. Open-toed footwear is not permitted in the training area.
• Members are expected to maintain personal hygiene. Management may ask members to address hygiene concerns that affect others' experience.
• Offensive, discriminatory or sexually suggestive graphics or slogans on clothing are not permitted.

Equipment usage

• All equipment must be wiped down with the sanitising wipes provided after each use.
• Weights and equipment must be returned to their designated storage positions after use.
• Members must allow others to work in between sets during busy periods.
• Slamming weights, excessive noise or aggressive use of equipment is not permitted and is a health and safety risk.
• Ask a trainer for guidance before using unfamiliar equipment. DemiGod is not liable for injuries arising from improper self-taught equipment use.
• Chalk, adhesive tape and other personal lifting aids may be used at management discretion.

Conduct & community

• DemiGod is a gender-neutral, inclusive environment. Every member is entitled to train free from harassment, discrimination or intimidation on any basis, including gender, age, religion, body type or fitness level.
• Any form of harassment — verbal, physical or digital — directed at staff or fellow members results in immediate termination of membership without refund.
• Mobile phones may be used for music and fitness tracking. Extended calls on the gym floor are discouraged. Photography or videography of other members without their explicit consent is strictly prohibited.
• Unsolicited coaching, criticism or commentary directed at fellow members is not permitted.
• Loud music via external speakers is not permitted; personal headphones are encouraged.
• Fighting or threatening behaviour is grounds for immediate removal from the premises and termination of membership.
• Smoking, vaping, alcohol consumption and the use of any intoxicating substance on or near our premises is strictly prohibited.

Lockers & personal property

• Lockers are available for use during gym visits. DemiGod does not accept liability for loss or theft of personal property left in lockers or on the premises, subject to our obligations under applicable law.
• Lockers must be cleared at the end of each visit. Items left overnight may be removed and held for 7 days before disposal.

• You confirm that you are in good physical health and have no medical condition or impairment preventing safe participation, unless disclosed on your health intake form.
• You are strongly advised to consult a qualified medical practitioner before starting any new exercise programme, particularly with a pre-existing cardiovascular, musculoskeletal, metabolic or other health condition.
• Our staff are fitness professionals, not medical practitioners. Nothing communicated by our staff constitutes medical advice.
• You agree to inform us immediately if your health status changes in a way that may affect your safe participation.
• Emergency first aid facilities are maintained on site. In a medical emergency staff will call emergency services, and you consent to emergency medical treatment if you are incapacitated.
• DemiGod maintains public liability insurance appropriate to our operations; details are available on request.
• Members using recovery and steam facilities must observe time limits and posted safety guidelines. Persons with cardiovascular conditions should consult their doctor before using steam rooms.

• Personal training sessions are sold separately from standard membership unless your tier explicitly includes them.
• Sessions must be booked in advance and are subject to trainer availability.
• Cancellation — sessions cancelled with less than 12 hours' notice are forfeited without credit. Sessions cancelled with 12 or more hours' notice are rescheduled at no charge.
• Pre-purchased session packages are valid for 90 days from the date of purchase. Unused sessions after 90 days are forfeited unless an extension is agreed in writing for special circumstances such as medical grounds.
• Sessions are non-transferable to other individuals.
• We assign trainers based on availability and member goals. To change your assigned trainer, submit a request in writing to management; we accommodate reasonable requests subject to availability.
• Nutrition and supplement advice from our trainers is general guidance only and does not constitute clinical nutritional advice. Members with specific dietary medical conditions should consult a registered dietitian.

Limitation of liability

• To the maximum extent permitted by applicable Indian law, our total liability to you for any claim arising out of or in connection with your membership or use of our facilities shall not exceed the membership fees you paid in the three months immediately preceding the event giving rise to the claim.
• DemiGod shall not be liable for indirect, consequential or economic loss; loss of earnings or business opportunity; loss or theft of personal property except where caused by our direct negligence; injury resulting from misuse of equipment or failure to follow safety instructions; or injury resulting from participation in activities exceeding your stated fitness level or medical capability.
• DemiGod remains fully liable for injuries caused by our proven gross negligence or wilful misconduct; deficiency in service constituting a consumer rights violation under the Consumer Protection Act 2019; and harm caused by equipment defects we knew or ought to have known about.

Member indemnification

• You agree to indemnify, defend and hold harmless DemiGod, its directors, employees, trainers and agents against any claim, loss, damage or expense (including legal fees) arising from your breach of these Terms; your violation of applicable law; damage you cause to our premises or equipment; or injury you cause to other members or staff through negligent or intentional conduct.

We reserve the right to suspend or terminate a membership in the following circumstances:

Where DemiGod initiates termination for non-disciplinary reasons — business closure or relocation, for example — we will give a minimum of 30 days' written notice and a full pro-rata refund of unused membership fees.

• All content on www.demigodgym.com — including the DemiGod name, logo, brand identity, photographs, videos, training content, marketing materials and website design — is our exclusive property, protected under Indian copyright and trademark law.
• You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any DemiGod intellectual property without prior written consent.
• You may share our social media posts for personal, non-commercial purposes, subject to standard platform terms.
• Any feedback, suggestion or idea you provide to us may be used by DemiGod without obligation to you.
• The "DemiGod" name and associated brand identity are proprietary to us. Unauthorised use may constitute trademark infringement under the Trade Marks Act, 1999.

• If you submit a review, testimonial, photograph or social media tag involving DemiGod, you grant us a non-exclusive, royalty-free licence to use, display and share that content for marketing purposes.
• You represent that any content you submit is your own original work, does not infringe third-party rights, and is not defamatory, false or misleading.
• Transformation photographs and before / after content require your separate written consent specifying the platforms and duration of use — see section 14 of our Privacy Policy.
• We reserve the right to moderate and remove user-submitted content that is defamatory, discriminatory, false or in violation of these Terms.
• Fake or incentivised reviews posted on Google, Meta or third-party platforms are prohibited by those platforms' policies and by Indian consumer law. Do not submit reviews you have been incentivised to post without disclosure.

• Our website may link to third-party sites including Meta (Facebook / Instagram), Google, payment processors and fitness content platforms. These links are provided for convenience only.
• DemiGod does not control, endorse or accept responsibility for the content, privacy practices or terms of any third-party website or service.
• Your use of third-party platforms is governed by those platforms' own terms and privacy policies.
• We are not responsible for the availability, accuracy or safety of third-party content, products or services accessed through links on our website.

Meta (Facebook & Instagram)

• DemiGod operates official Meta Business accounts for Facebook and Instagram. Only authorised staff and agencies may post on our behalf.
• All advertising claims we make on Meta platforms are truthful, substantiated and not misleading. We make no false claims about fitness outcomes, weight loss results or health benefits.
• We comply with Meta's prohibition on prohibited content, including discriminatory targeting, misleading health claims, fake social proof and content violating community standards.
• Lead data collected via Meta Instant Forms is used only for the purposes disclosed at the time of collection — membership enquiry or trial booking. It is never resold or used for unrelated purposes.
• We honour opt-out requests from Meta ad targeting within 5 business days. Users may opt out via Facebook Ad Preferences or by contacting us directly.
• Our Meta Business Page operates under Meta's Terms of Service and Community Standards. We do not use tactics that artificially inflate engagement metrics.

Google

• Our website and advertising comply with Google Publisher Policies — no prohibited content, no misleading claims, accurate ad representations.
• Google Ads campaigns use only truthful, verified claims about our services. We do not use clickbait, sensationalist headlines or fabricated urgency.
• Our Google Business Profile information — address, hours, contact details — is maintained accurately, and we respond to reviews in compliance with Google's review policies.
• We do not engage in review manipulation, incentivised reviews, or fake negative reviews of competitors.
• We use Google Analytics 4 with IP anonymisation enabled, in compliance with our Privacy Policy and applicable data protection law.

• All promotional offers, discounts and pre-sale pricing are subject to the specific terms disclosed at the time of the offer. These general terms apply unless an offer's specific terms state otherwise.
• Promotional rates apply for the membership period specified. Renewals after the promotional period revert to the prevailing standard rate unless a new promotion applies.
• Free trial offers are limited to one per person. Attempting to claim multiple free trials using different details constitutes misrepresentation and may result in removal from the gym without recourse.
• Referral bonuses, where offered, are credited within 15 business days of the referred member completing their first full paid month.
• We may withdraw, modify or extend any promotion at any time. Active members mid-promotion are not affected by the withdrawal of a promotional offer.
• "Limited time" offers are genuinely time-limited. We do not use artificial scarcity or false urgency in our marketing.

DemiGod shall not be liable for any failure or delay in performing its obligations under these Terms where that failure or delay results from circumstances beyond our reasonable control, including:

• Acts of God — floods, earthquakes, fires, pandemics, epidemics
• Government orders, lockdowns or mandatory closures under law
• Civil unrest, war or national emergency
• Loss of lease, structural damage to premises, or utility failure
• Cyber attacks or third-party system failures beyond our control

In the event of a force majeure closure lasting more than 15 consecutive days:

• The membership period is extended by the period of closure, at no additional cost.
• Members who prefer a refund over an extension may request a pro-rata refund for the closure period within 30 days of re-opening or of confirmed permanent closure.
• We will communicate updates to affected members via WhatsApp, email and our website within 48 hours of the closure becoming apparent.

We are committed to resolving disputes fairly and promptly. Our structured process:

Nothing in this process prevents you from exercising your rights under the Consumer Protection Act 2019, including filing a complaint with the District Consumer Disputes Redressal Commission at any time.

• We may amend these Terms at any time. Amendments are posted on our website with an updated effective date.
• Material changes — those affecting fees, refund entitlements, access rights or liability — are communicated to active members via WhatsApp or email with a minimum of 30 days' notice.
• Minor changes — grammatical corrections, formatting or clarifications that do not affect member rights — take effect immediately on posting.
• Your continued use of our services after the effective date of amended Terms constitutes acceptance. If you do not accept material changes, you may cancel your membership under our standard cancellation policy (section 5) without penalty during the 30-day notice period.
• Previous versions of these Terms are archived and available on request.

Severability — if any provision of these Terms is found invalid, illegal or unenforceable by a court or competent authority under Indian law, that provision shall be modified to the minimum extent necessary to make it enforceable. If modification is not possible the provision shall be severed. The remaining provisions continue in full force and effect and are unaffected by the severance.

Waiver — our failure or delay in exercising any right, power or remedy under these Terms does not constitute a waiver of it. A waiver of any breach does not constitute a waiver of any subsequent breach. All waivers must be in writing and signed by an authorised representative of DemiGod to be effective.

Entire agreement — these Terms, together with our Privacy Policy and any membership agreement you have signed, constitute the entire agreement between you and DemiGod with respect to your membership and use of our services, and supersede all prior representations, communications and agreements, whether oral or written.

These Terms are governed by and construed exclusively in accordance with the laws of the Republic of India, including:

• Indian Contract Act, 1872
• Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Trade Marks Act, 1999
• Copyright Act, 1957

Subject to the dispute resolution process in section 19, any legal proceedings arising out of or in connection with these Terms shall be brought exclusively before the courts of competent jurisdiction in New Delhi, India, and both parties irrevocably submit to that jurisdiction.

For any question, complaint or concern regarding these Terms or our services, contact us:

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we maintain a nodal officer for consumer grievance redressal. If you are unsatisfied with our response, you may contact the National Consumer Helpline on 1800-11-4000 or file a complaint at consumerhelpline.gov.in.